Shipping policy
At Aaylena Jewelry, we carefully package every order with love and attention to detail. Thank you for supporting our small business!
Processing Time
Orders are typically processed and shipped within 2–4 business days after your order is placed. Please note that processing times may be slightly longer during launches, sales, holidays, or high-volume periods.
Shipping
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Standard U.S. shipping typically takes 3–7 business days after your order has been shipped. Please keep in mind that delivery times are estimates and may vary depending on the carrier, weather, holidays, or other unforeseen delays.
Shipping Delays
Aaylena Jewelry is not responsible for delays caused by the shipping carrier, weather conditions, incorrect or incomplete shipping addresses, or other circumstances beyond our control.
If your package appears to be delayed, please use the tracking information provided to contact the shipping carrier directly.
Incorrect Address
Please double-check your shipping information before completing your order. If an incorrect address is provided, please contact us as soon as possible. We will do our best to assist you before the order ships.
Once an order has been shipped, we are unable to guarantee that the address can be changed.
Lost or Stolen Packages
Aaylena Jewelry is not responsible for packages that are marked as delivered by the shipping carrier but are missing or stolen. Please check with household members, neighbors, and your local carrier before contacting us.
If your package is confirmed lost in transit, please contact the shipping carrier with your tracking information to file a claim.
International Shipping
International shipping may be available depending on the destination. Customers are responsible for any applicable customs fees, duties, or taxes associated with international orders.
Questions
If you have any questions about your order or shipping, please contact us at [your customer service email]. We’re always happy to help!
Thank you for choosing Aaylena Jewelry. 🤎